AmBank Group (AmBank) has prioritised providing relief to customers who are impacted by the circumstances surrounding the Covid-19 pandemic. They continue to offer temporary payment deferment for affected customers, both individuals and businesses. In line with this measure, AmBank is proactively engaging with customers via their Relationship Managers to extend their trade bills by one cycle in order to further cushion the impact to cash flow.
In a statement today, AmBank Chief Executive Officer, Datuk Sulaiman Mohd. Tahir said that the group is also offering a Special Relief Facility comprising financing of up to RM1 million to Small Medium Enterprises (SMEs) affected by Covid-19.
“AmBank has established a simple process for those applying for this facility with approval provided within 24 hours and disbursement within five days of approval. We are working towards reducing the disbursement timeframe further.
“In addition, we are reaching out to our SME customers from all sectors of the economy who are impacted by the current Movement Control Order in order to gauge how else we can be of service in this difficult time.
“Moving forward, AmBank Group is cognisant of the urgent need to do more for Malaysians, particularly those who are financially affected. We will review the need for additional programmes to address the credit and financing needs of individual customers,” he said.
Impacted SME customers can contact AmBank Relationship Managers and dedicated assistance channels via email at firstname.lastname@example.org or their Corporate Services hotline at 03-2178 3188.
Meanwhile, individual customers can reach them via email at email@example.com or at 03-2178 8888. AmBank will continue to serve their customers at branches and via AmOnline services as well as ATMs nationwide which are available 24/7.